We confirm receipt
We acknowledge your claim and confirm the next steps clearly.
Make a claim
Making a claim can be stressful. We're here to guide you through it, follow the steps below, and get in touch with us as soon as possible.
Our team is available to assist with claims during the following hours: Monday to Friday: 9:00am – 5:30pm
If you need to notify us of a claim outside of these hours, please email [email protected] and we will respond as soon as possible on the next working day.
How to make a claim
Step 1
Safety first
If the incident involves injury, risk to life, or criminal activity:
- Call the emergency services immediately if needed
- Take reasonable steps to prevent further damage, but only where it is safe to do so
Step 2
Gather the key details
Before you contact us, collect as much information as possible:
- Date and time of the incident
- A clear description of what happened
- Photos or video evidence (if available)
- Details of any third parties involved
- A police reference number (if applicable)
- Any relevant correspondence or documents
Important:
Do not admit liability or agree to settle any claim without speaking to us or your insurer first.
Step 3
Notify us promptly
Claims should be reported as soon as possible. Late notification can affect your insurer's ability to deal with the matter.
Call or email our team during office hours and we'll advise on next steps, including whether to contact your insurer directly.
Outside office hours:
If your policy includes a 24-hour helpline, the insurer's emergency contact details will be in your policy documentation.
Company Name
Yellow Bolts Limited
FCA FRN
768441
Company Number
10254155
Registered Office
3rd Floor, 1 Ashley Road, Altrincham, Cheshire, WA14 2DT
Previously Known As
Guardhog Ltd
AFTER YOU NOTIFY US
What happens next?
Claims decisions rest with your insurer, in line with your policy wording.
Our role is to make sure you understand the process and aren't left navigating it alone.
Insurer assesses
Your insurer reviews the information provided and may request additional documentation.
Decision made
The insurer determines whether the claim is covered under your policy terms, conditions, limits, and exclusions.
How it works
Excess and policy terms
Most policies include an excess that you may need to pay. Cover is always subject to the specific terms and conditions of your policy schedule and wording. If you're unsure about anything, we're happy to explain how your policy operates before a claim arises.
Notifying a circumstance
If you become aware of a situation that could lead to a claim — even before any formal demand is made, notify us promptly. Early notification can be important in protecting your position under the policy.
Need additional support?
If you need extra assistance during the claims process, including support due to personal circumstances or vulnerability, please let us know. We'll do our best to accommodate you.